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Frequently Asked Questions

Support

Subscription

About

Safety

Do I need an internet connection to use the app?

Yes, you need an internet (Wi-Fi or mobile data) connection to watch videos and play games on the tinyBee app.

How do I find out in what app store I created my account?

Are you unsure how or where you subscribed to tinyBee?

Verify the subscription confirmation email to find out, and check your payment receipts or the charge on your statement.

If you are having issues finding the confirmation email, please follow these steps:

  • Tap tinyBee in the email search area > search for a subscription confirmation email subject.
  • The subscription confirmation email will show one of the app stores’ names: Apple, Google, or Amazon. 

If you want to rejoin us, please check how to resubscribe to tinyBee in the Resubscription area

Why isn't tinyBee opening?

Due to different kinds of updates like operating system software updates, app store updates, and/or tinyBee updates, the app could not be able to run properly on your device. The most common issue is when the app doesn’t even open. In this case, you should follow these steps:

  1. Go to the app store
  2. Search for tinyBee
  3. Enter tinyBee app page
  4. Click Update
  5. Open the app

If the update button is not visible, you need to follow these steps:

  1. Delete the app
  2. Download it again
  3. Open the app and log in (in the top right corner in the video introduction area)
  4. Introduce your credentials

If after these steps the app is still not opening, please report to us at support (at) magikbee.com

Why are the videos in tinyBee not loading?

There are three common situations that lead to slow video loading while watching tinyBee: 

  • You are using internet data instead of Wi-Fi (depending on what country you are in, there are some internet data networks that just don’t work well enough.
  • Your device is in an area where the internet data or the Wi-Fi network is with a poor connection.
  • The device battery is low.

How can I manage my tinyBee subscription?

To manage your subscription, please follow the instructions on the links below:

iOS

Google Play

Amazon

How do I cancel my tinyBee Subscription?

We’re sorry to see you go! :disappointed_relieved:

Please note that uninstalling the tinyBee app does not cancel your subscription.

If you subscribed through any of the app stores below please note that we cannot manage your membership for you, due to the app stores’ strict privacy policy.

The cancellation process varies depending on the platform through which you subscribed.

  1. Apple Store: please check out this article to see the instructions.

  2. Google Play: please check out this article to see the instructions.

  3. Amazon, please check out this article to see the instructions.

After canceling, you will be able to access tinyBee for the remaining time for which you have paid.

After that date, your subscription will expire and you will not receive any further charges.

How do I know in which app store I have subscribed to tinyBee?

Verify the subscription confirmation email to find out, and check your payment receipts, or the charge on your statement.

Tap tinyBee in the email search area > search for a subscription confirmation email subject:

  • If your confirmation email is from “Apple” you have registered via the Apple Store;

  • If your confirmation email states “Google/Google Play” you have registered via Google Play;

  • If your confirmation email states “Amazon” you have registered via Amazon App Store.

If you still didn’t find a way to know in what app store you had paid your subscription, please email us at support [@] magikbee.com.

What are the common reasons for subscription charges?

  1. All subscriptions are renewed automatically. You will be charged once every billing period (monthly or annually) unless you cancel your subscription at least 24 hours before the subscription renews. For example, if you start a monthly tinyBee subscription on Jun 5th, you must cancel before July 4th to avoid being charged.
  2. A family member has signed up for tinyBee without the card holder’s knowledge.
  3. A user creates multiple accounts and receives more than one charge.

How to request a refund?

We know that accidents happen.

Unfortunately, app stores manage all their subscriptions and purchases directly. That is to say, we are not able to manage customer refunds.

To ask for a refund in the Apple Store, please check the steps below:

  • First, we recommend you cancel your subscription to ensure you don’t receive another charge. Check the How do I cancel my tinyBee subscription FAQ.
  • Next, you must submit a refund request to Apple here.

  • Alternatively, you can click here to contact Apple’s support team and ask for a reimbursement.

To ask for a refund in the Google Play Store, please check the steps below:

  • First, we recommend you cancel your subscription to ensure you don’t receive another charge. Check the How do I cancel my tinyBee subscription FAQ.
  • Next, you must submit a refund request to Google Play here.

  • Alternatively, you can click here to contact the Google Play support team and ask for a reimbursement.

    To ask for a refund in the Amazon Store, please check the steps below:

    • First, we recommend you cancel your subscription to ensure you don’t receive another charge. Check the How do I cancel my tinyBee subscription FAQ.

    • Next, you must submit a refund request to Amazon here.

    • Alternatively, you can click here to chat with the Amazon support team and ask for a reimbursement.

    How to resubscribe tinyBee on Amazon?

    If you cancel your subscription on the Amazon App Store you will need to set up your subscription again.

    How to resubscribe tinyBee on Google Play?

    If your subscription is canceled, but still active.

    1. Open the Google Play app.

    2. At the top right, tap the profile icon.

    3. Tap Payments & Subscriptions.

    4. Select the subscription you want to restart.

    5. Tap Resubscribe.

    6. Follow the instructions.

    If your subscription is canceled but has expired.

    If you cancel your subscription and the remaining time on your subscription has expired, set up your subscription again.

    How to resubscribe tinyBee on Apple Store?

    How to resubscribe on your iPhone, iPad, or iPod touch

    1. Go to Settings;

    2. Tap your name, then tap Subscriptions;

    3. Tap the tinyBee subscription;

    4. Select the option to resubscribe.

    What is tinyBee?

    A subscription-based safe kid’s streaming service that offers a non-passive screen time experience to toddlers and preschoolers. From catchy melodies to start the day right, to interactive games for endless discovery. From popular nursery rhymes to zenful mindfulness and soothing lullabies. All you need!

    There are no ads, no unboxing, and no product placement, just kid-friendly and good-quality content to discover.

    Is tinyBee free?

    TinyBee is a subscription-based service providing safe and entertaining videos and games offering a 7-day free trial.

    Watch tinyBee on your smartphone, tablet, or smart TV, all for one fixed monthly fee of 4.99 (USD/EUR/GBP) or an annual of 59.88 34.99 (USD/EUR/GBP). No extra costs.

    Start your free trial.

    How does the free trial of tinyBee work?

    Try tinyBee FREE for 7 days! If you enjoy your tinyBee trial, do nothing and your subscription will automatically continue for as long as you choose to remain with us.

    Cancel anytime before your trial ends and you won’t be charged. There’s no complicated contract, no cancellation fees, and no commitment. Cancel on your App Store anytime, 24 hours a day.

    What is included when I subscribe to tinyBee?

    • Access to our catalog of nursery rhymes, popular songs, sleep music and learning. Every single video has been approved by specialists.
    • Interactive and educational games designed to provide a fun learning experience helping your child to improve important skills.

    What will my child access on tinyBee?

    Your child has access to:

    • Nursery rhymes & lullabies
    • Learning videos
    • Interactive learning games
    • Sleep music & sleep sounds
    • Animated stories
    • Seasonal playlists like Halloween, Easter, or Christmas.

    How does tinyBee ensure all content is safe for my child?

    Our mission is to provide 100% safe, fun, and valuable screen time for children. Driven by this, all the videos on tinyBee are made by some of the most well-known kids’ video content producers and specialists in the world. 

    Additionally, we work directly with teachers and educators who curate all of the videos on the app.

    All of the content available is licensed and introduced in the app through our database. This also guarantees that no algorithms or any other type of automated computer programs are used.

    In short, all content on tinybee is:

    • ad-free
    • curated by educators
    • 100% safe
    • age-appropriate
    • No algorithms or computer programs

    How can I set Content & Privacy Restrictions on my iOS?

    In order to set up your iOS device for the best and safest video experience for your kids, please follow the instructions on the official Apple support page on this link.

    How does tinyBee select content? Does it come from YouTube?

    We only add licensed content from the best studios and content producers to provide the best experience, ad-free, and totally safe videos for your children.

    We guarantee that no algorithms are used and parents are free of concerns about bad content. All content is handpicked by specialists.

    How is tinyBee different from YouTube Kids?

    tinyBee’s content is curated by real-life teachers and, unlike YouTube Kids, doesn’t rely on an algorithm or computer program to filter videos.

    Unfortunately, inappropriate material occasionally makes it through the YouTube Kids filters. That can’t happen with our safe video app.

    For any other questions, reach out to our support team at support (at) magikbee.com