tinyBee: Frequently Asked Questions

Yes, you need an internet (Wi-Fi or mobile data) connection to watch videos and play games on the tinyBee app.

Are you unsure how or where you subscribed to tinyBee?

Verify the subscription confirmation email to find out, and check your payment receipts or the charge on your statement.

If you are having issues finding the confirmation email, please follow these steps:

• Tap tinyBee in the email search area > search for a subscription confirmation email subject.
• The subscription confirmation email will show one of the app stores’ names: Apple, Google, or Amazon. 

If you want to rejoin us, please check how to resubscribe to tinyBee in the Resubscription area. 

There are three common situations that lead to slow video loading while watching tinyBee: 

• You are using internet data instead of Wi-Fi (depending on what country you are in, there are some internet data networks that just don’t work well enough.
• Your device is in an area where the internet data or the Wi-Fi network is with a poor connection.
• The device battery is low.

To manage your subscription, please follow the instructions on the links below:

iOS

Google Play

Amazon

Verify the subscription confirmation email to find out, and check your payment receipts, or the charge on your statement.

Tap tinyBee in the email search area > search for a subscription confirmation email subject:

• If your confirmation email is from “Apple” you have registered via the Apple Store;

• If your confirmation email states “Google/Google Play” you have registered via Google Play;

• If your confirmation email states “Amazon” you have registered via Amazon App Store.

If you still didn’t find a way to know in what app store you had paid your subscription, please email us at support [@] magikbee.com.

1. All subscriptions are renewed automatically. You will be charged once every billing period (monthly or annually) unless you cancel your subscription at least 24 hours before the subscription renews. For example, if you start a monthly tinyBee subscription on Jun 5th, you must cancel before July 4th to avoid being charged.
2. A family member has signed up for tinyBee without the card holder’s knowledge.
3. A user creates multiple accounts and receives more than one charge.

We know that accidents happen.

Unfortunately, app stores manage all their subscriptions and purchases directly. That is to say, we are not able to manage customer refunds.

To ask for a refund in the Apple Store, please check the steps below:

• First, we recommend you cancel your subscription to ensure you don’t receive another charge. Check the How do I cancel my tinyBee subscription FAQ.

• Next, you must submit a refund request to Apple here.

• Alternatively, you can click here to contact Apple’s support team and ask for a reimbursement.

To ask for a refund in the Google Play Store, please check the steps below:

• First, we recommend you cancel your subscription to ensure you don’t receive another charge. Check the How do I cancel my tinyBee subscription FAQ.

• Next, you must submit a refund request to Google Play here.

• Alternatively, you can click here to contact the Google Play support team and ask for a reimbursement.

To ask for a refund in the Amazon Store, please check the steps below:

• First, we recommend you cancel your subscription to ensure you don’t receive another charge. Check the How do I cancel my tinyBee subscription FAQ.

• Next, you must submit a refund request to Amazon here.

• Alternatively, you can click here to chat with the Amazon support team and ask for a reimbursement.

If your subscription is canceled, but still active.

1. Open the Google Play app.

2. At the top right, tap the profile icon.

3. Tap Payments & Subscriptions.

4. Select the subscription you want to restart.

5. Tap Resubscribe.

6. Follow the instructions.

If your subscription is canceled but has expired.

If you cancel your subscription and the remaining time on your subscription has expired, set up your subscription again.

How to resubscribe on your iPhone, iPad, or iPod touch

1. Go to Settings;

2. Tap your name, then tap Subscriptions;

3. Tap the tinyBee subscription;

4. Select the option to resubscribe.

A subscription-based safe kid’s streaming service that offers a non-passive screen time experience to toddlers and preschoolers. From catchy melodies to start the day right, to interactive games for endless discovery. From popular nursery rhymes to zenful mindfulness and soothing lullabies. All you need!

There are no ads, no unboxing, and no product placement, just kid-friendly and good-quality content to discover.

TinyBee is a subscription-based service providing safe and entertaining videos and games offering a 7-day free trial.

Watch tinyBee on your smartphone, tablet, or smart TV, all for one fixed monthly fee of 4.99 (USD/EUR/GBP) or an annual of 59.88 34.99 (USD/EUR/GBP). No extra costs.

Start your free trial.

Try tinyBee FREE for 7 days! If you enjoy your tinyBee trial, do nothing and your subscription will automatically continue for as long as you choose to remain with us.

Cancel anytime before your trial ends and you won’t be charged. There’s no complicated contract, no cancellation fees, and no commitment. Cancel on your App Store anytime, 24 hours a day.

• Access to our catalog of nursery rhymes, popular songs, sleep music and learning. Every single video has been approved by specialists.
• Interactive and educational games designed to provide a fun learning experience helping your child to improve important skills.

Your child has access to:

• Nursery rhymes & lullabies
• Learning videos
• Interactive learning games
• Sleep music & sleep sounds
• Animated stories
• Seasonal playlists like Halloween, Easter, or Christmas.

Our mission is to provide 100% safe, fun, and valuable screen time for children. Driven by this, all the videos on tinyBee are made by some of the most well-known kids’ video content producers and specialists in the world. 

Additionally, we work directly with teachers and educators who curate all of the videos on the app.

All of the content available is licensed and introduced in the app through our database. This also guarantees that no algorithms or any other type of automated computer programs are used.

In short, all content on tinybee is:

• ad-free
• curated by educators
• 100% safe
• age-appropriate
• No algorithms or computer programs

We only add licensed content from the best studios and content producers to provide the best experience, ad-free, and totally safe videos for your children.

We guarantee that no algorithms are used and parents are free of concerns about bad content. All content is handpicked by specialists.

tinyBee’s content is curated by real-life teachers and, unlike YouTube Kids, doesn’t rely on an algorithm or computer program to filter videos.

Unfortunately, inappropriate material occasionally makes it through the YouTube Kids filters. That can’t happen with our safe video app.